1. Introduction

These terms and conditions (“Terms”) apply between you, the user of this website (the “Website”), and Kimjoux Ltd (“we”, “us”, “our”), the owner and operator of www.kimjoux.com.

By accessing the Website and/or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

You must be at least 18 years old to use this Website and to place an order.

2. About Us

Kimjoux Ltd is a company incorporated in England and Wales (company number 11076535) with its registered office at:

42 Britton Street
London
EC1M 5AD
United Kingdom

Email: hello@kimjoux.com

3. Use of the Website

All content on this Website (including text, images, designs and logos) is owned by or licensed to Kimjoux Ltd and is protected by intellectual property laws.

You may use the Website for personal, non-commercial use only. You must not reproduce, distribute, or exploit any content without our prior written consent.

Use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

4. Products

All products are subject to availability.

Due to the nature of our jewellery:

• Many items are made to order
• Natural materials (including gemstones) may vary in colour, tone and appearance
• Images are for illustration purposes only

We reserve the right to modify or discontinue products at any time.

5. Orders and Contract Formation

When you place an order, you are making an offer to purchase a product.

A contract between you and us is only formed when:

• we confirm dispatch of your order; or
• we explicitly confirm acceptance of your order.

We reserve the right to:

• refuse or cancel any order
• limit quantities
• correct pricing errors

If we cancel an order after payment has been taken, a full refund will be issued.

6. Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated.

We take reasonable care to ensure pricing accuracy, but errors may occur. If a pricing error is identified, we reserve the right to cancel the order and refund any payment made.

Payment must be made in full at the time of order using the payment methods available at checkout.

For international orders:

• prices do not include customs duties or local taxes
• these are the responsibility of the customer

7. Production and Delivery

All orders are subject to our Production & Delivery Policy, which forms part of these Terms.

This includes:

• production timelines for ready-to-buy, customised and bespoke items
• delivery methods and timeframes
• international shipping and customs responsibilities

Delivery timeframes are estimates and not guaranteed.

Risk in the product passes to you upon successful delivery to the address provided.

8. Returns, Exchanges and Cancellations

All purchases are subject to our Returns & Exchanges Policy, which forms part of these Terms.

8.1 Consumer Rights

If you are purchasing as a consumer, you may have a legal right to cancel your order within 14 days of delivery, subject to the conditions below.

8.2 Exclusions

The following items are non-refundable and non-exchangeable, except where faulty:

• Bespoke items
• Customised or made-to-order items
• Personalised items (including engraving)
• Earrings (for hygiene reasons)
• Sale items
• Special order or privately sourced gemstones

8.3 Return Conditions

Where returns are accepted:

• items must be unused, in original condition and packaging
• return instructions must be obtained before sending the item back

Refunds are processed in accordance with our Returns & Exchanges Policy.

9. Repairs and Faults

We take great care in crafting and quality-checking all jewellery.

If you believe an item is faulty, you must notify us promptly upon receipt.

We are responsible for:

• manufacturing defects

We are not responsible for:

• normal wear and tear
• accidental damage
• misuse or improper care

Where appropriate, we may offer repair services, which may be subject to a charge.
10. Promotions, Gift Cards and Discount Codes

Promotions, gift cards and discount codes are subject to separate terms.

Unless otherwise stated:

• only one promotion may be used per order
• promotions cannot be combined
• codes have no cash value and are non-transferable
• we reserve the right to withdraw promotions at any time

11. Website Availability

The Website is provided “as is” and “as available”.

We do not guarantee that:

• the Website will be uninterrupted or error-free
• it will be free from viruses or harmful components

We may suspend, withdraw or modify the Website at any time.

12. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot be excluded by law

To the fullest extent permitted by law, we shall not be liable for:

• indirect or consequential losses
• loss of profit, revenue, or business
• loss of data

Our total liability in connection with any order shall not exceed the price paid for the product.

13. Third-Party Links

This Website may include links to third-party websites. We are not responsible for their content or practices.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our Website.

15. General

If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force.

Failure to enforce any right does not constitute a waiver of that right.

You may not transfer your rights under these Terms. We may transfer ours where appropriate.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.