This Privacy Policy applies between you, the user of this website, and Kimjoux Ltd (“we”, “us”, “our”), the owner and operator of www.kimjoux.com.

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and safeguard your information when you use our Website or make a purchase.

This Privacy Policy should be read alongside our Terms & Conditions.

1. Who We Are

Kimjoux Ltd is a company incorporated in England and Wales (company number 11076535), with its registered office at:

42 Britton Street
London
EC1M 5AD
United Kingdom

Email: hello@kimjoux.com

For the purposes of data protection law, we are the data controller.

2. Data We Collect

We may collect and process the following personal data:

2.1 Information you provide to us

• Name
  
• Email address
  
• Telephone number
  
• Billing and delivery address
  
• Order details and purchase history
  
• Any information you provide when contacting us
  

2.2 Payment information

Payments are processed securely via third-party providers (such as Stripe and PayPal).
We do not store your full payment card details.

2.3 Automatically collected data

• IP address
  
• Device and browser information
  
• Website usage data (pages visited, time spent, navigation patterns)
  

This data is collected using cookies and analytics tools.

3. How We Collect Your Data

We collect data when you:

• place an order
  
• create an account
  
• contact us
  
• subscribe to our newsletter or marketing communications
  
• browse or interact with our Website
  

We also collect data automatically through cookies and analytics tools.

4. How We Use Your Data

We use your data to:

• process and fulfil your orders
  
• arrange delivery and provide order updates
  
• communicate with you about your purchase
  
• provide customer support
  
• improve our Website, products and services
  
• prevent fraud and ensure security
  
• send marketing communications (where permitted)
  

5. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: to fulfil orders and provide our services
  
• Legal obligation: to comply with applicable laws (e.g. tax, fraud prevention)
  
• Legitimate interests: to improve our business, services and customer experience
  
• Consent: for marketing communications where required
  

You may withdraw consent to marketing at any time.

6. Marketing Communications

If you opt in (or where permitted under “soft opt-in” rules), we may send you emails about:

• new collections
  
• product updates
  
• offers and promotions
  

You can unsubscribe at any time by:

• clicking the unsubscribe link in emails
  
• contacting us at: hello@kimjoux.com
  

7. Sharing Your Data

We only share your data where necessary, including with:

• Shopify (our e-commerce platform and website host)
  
• Payment providers (e.g. Stripe, PayPal) to process transactions
  
• Delivery providers (e.g. couriers) to fulfil your order
  
• Analytics providers (e.g. Google Analytics) to improve our Website
  
• Professional advisers (e.g. legal, accounting) where required
  

All third parties are required to respect your data and use it only for specified purposes.

8. International Transfers

Some of our service providers (such as Shopify, Stripe, PayPal and Google) may process your data outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place in accordance with data protection laws.

9. Data Retention

We retain your personal data only for as long as necessary to:

• fulfil the purposes outlined in this policy
  
• comply with legal, tax and regulatory obligations
  

When data is no longer required, it is securely deleted or anonymised.

10. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• secure systems and hosting
  
• restricted access to personal data
  
• use of trusted third-party providers
  

However, no system is completely secure, and you provide information at your own risk.

If you believe your data has been compromised, please contact us immediately at hello@kimjoux.com.

11. Your Rights

Under data protection law, you have the right to:

• access the personal data we hold about you
  
• request correction of inaccurate data
  
• request deletion of your data
  
• restrict or object to processing
  
• request transfer of your data
  
• withdraw consent (where applicable)
  

To exercise your rights, contact us at hello@kimjoux.com.

12. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk

13. Cookies

We use cookies to improve your experience on our Website.

Cookies may include:

• Strictly necessary cookies (e.g. shopping cart functionality)
  
• Analytics cookies (e.g. Google Analytics to understand website usage)
  
• Functionality cookies (e.g. remembering preferences)
  

You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.

14. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.