Before diving in, here are some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out—we’re always happy to help!

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1. What makes Kimjoux unique?

- At Kimjoux London, every piece of jewellery is designed from scratch, tailored to your story and vision. We combine exceptional craftsmanship with the finest materials, ensuring that each ring is not only unique but also carries official UK hallmarks, a mark of quality and authenticity.

From concept to creation, we guide you through the bespoke process, making it seamless and personal. No two pieces are alike—because your jewellery should be as meaningful and individual as you are.

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2. Where is Kimjoux London located?

-Our showroom is located in the heart of London - Farringdon, but we’re proud to work with clients worldwide. Whether you’re visiting us in person or prefer a virtual consultation, we ensure that your experience is seamless and personal, no matter where you are. Appointments are required, as we do not accommodate walk-ins.

Contact us directly through our Facebook, Instagram, or via our Website to make appoinments. 

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3. What materials and gemstones do we use?

-We source only the finest materials, including certified diamonds, precious gemstones, and solid 18k gold or platinum. 

We specialize in fine, bespoke jewellery, including engagement rings, wedding bands, and luxury pieces for everyday elegance or special occasions. Each piece is custom-designed to reflect your individuality, ensuring it is as unique as you are. 

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4. How does the bespoke design process work?
-The bespoke process is a journey, one that we embark on together with you. For a detailed view of our process, visit our Bespoke page . Here is a quick summary of how it works:

Explore:

• Consultation: We begin with a personal consultation to understand your style, preferences, and vision for your piece.

• Budget:  Establishing a budget you are happy with will help us maximise the value of your creation. 

• Sourcing: Whilst there are many design options, there might be only one gemstone that is YOU. Each natural gemstone is unique, one of its kind. So it is best to start with sourcing this perfect gem for you.

Refine:

• Design Proposals: we will present you with several designs to choose from, within your budget. 

• Review & Confirmation: we will make any adjustment if needed. Once you confirm on a design and cost, we will start crafting your bespoke jewellery. A deposit is required at this stage. 

Craft:

• Your bespoke design is crafted using a fuse of modern & traditional technique.

• All jewellery is finished by hand in London by highly experienced goldsmiths and master goldsmiths. 

 

To ensure your jewellery stays radiant, we’ve crafted a detailed guide filled with expert care tips tailored specifically to bespoke rings. You can download the Kimjoux Bespoke Ring Guide directly from our website at kimjoux.com. It includes essential advice on cleaning, storing, and maintaining the beauty of your bespoke pieces for years to come.

 

5. How long does it take to create a bespoke piece?

-This depends on your requirements. 

Sourcing your perfect gemstone(s) could take anytime between 1 week (e.g. a classic cut diamond) to several months ( e.g. a rare colour diamond or a gemstone in specific shade). 

We carefully select each gemstone from our network of trusted, ethical suppliers around the globe, ensuring its quality and authenticity. 

Our team then brings your vision to life, with our experienced craftsmen carefully shaping the design and adding personal touches. The timeline can vary depending on the complexity of your piece, but typically, it takes 6-10 weeks to meticulously craft your jewellery, ensuring every detail is perfect. 

 

6. Can you incorporate my existing jewellery or gemstones?

-Yes! 

We’re honored to work with your heirloom pieces or gemstones to create something modern while preserving the sentiment and history behind them. Whether it’s a family diamond or a treasured piece, we can help bring new life to your precious items.

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7. How much does a bespoke piece cost?

-Pricing varies depending on the complexity of the design, materials used, and size of the piece. After your consultation, we’ll provide you with a clear, personalized quote so you know exactly what to expect. Bespoke doesn’t have to mean unattainable—our designs are tailored to suit a range of budgets.

We would strongly recommend that you have an ideal budget in mind, so we can work to maximise your investment. 

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8. Do you offer payment plans?

A bespoke item starts with a 65% deposit. We understand that investing in bespoke jewellery is a big decision, and we’re happy to discuss how we can help. 

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9. How do I care for my Kimjoux London jewellery?

-To keep your jewellery looking as beautiful as the day it was made, we’ve put together a comprehensive care guide. From cleaning tips to storage advice, you’ll find everything you need on our website in the Jewellery Care.

A regular MOT for your precious jewellery is recommended. Send us a quick email and let’s get your jewels sparkled again!

 

Here are some of the most popular MOT services we offer :

• Polishing including rhodium plating (if required, especially for White Gold)

• Checking for loose gemstones & reset, tighten/rebuild setting (daily activities could wear-off the metal, it could get too thin to keep gemstones secure)

• Resize

• Redesign proposal

 

10. Do you offer a warranty on your pieces?

Yes, all our pieces are covered by a 2-year craftsmanship warranty.

If your piece sustains damage during wear, we are happy to assist with repairs at your expense. Repair costs will vary based on the complexity of the work required. Feel free to contact us with any questions or concerns—we’re here to help!

 

Your jewellery is meticulously crafted by our experts and undergoes thorough quality checks before it is delivered to you. We kindly ask that you inspect your jewellery upon receipt and inform us immediately if you notice any quality concerns. Please note that we cannot be held responsible for damage that occurs after the jewellery has been worn.

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13. Do you ship internationally?

-Yes, we offer secure international shipping with full insurance, so your jewellery arrives safely no matter where you are. For more details on delivery times and costs, please visit the Delivery section on our website at kimjoux.com.

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14. Can I return or exchange a bespoke piece?

-As bespoke pieces are custom-made to your specifications, they are non-returnable. However, we are committed to ensuring your satisfaction. If any adjustments are needed, we’ll work closely with you to make sure the final piece is perfect for you. For full details on our return or exchange policy, please visit the Returns section at kimjoux.com and feel free to contact us - we’re pleased to help you!