Good things take time. 

 

Production​

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Once order is confirmed, we will start processing your order within 4 working days. The production time varies depending on the item(s).

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- Ready-to-Buy: If the items is available, it will be shipped to you in 4 working days. If you add personalised engraving to the jewellery you ordered, this will take up to 8 working days to process.

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- Customised Jewellery: this is made to order and it will take between 5-7  weeks for us to craft your jewellery .

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- Bespoke Commission: for fully bespoke commission, this will take at least 5  weeks depending on your requirements and how long it takes to source the material and gemstones to your specific request. 

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We keep you updated on your order regularly so you know what stage of production it is at. Do not hesitate to email us at hello@kimjoux.com if you have any questions or if you need to receive your jewellery by a specific date. You can also add any specific instruction in the "Extra Comment" box when placing the order. 

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Delivery 

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Standard delivery time & cost - UK:

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Delivery within the UK is free for items under £2,500.

All items are will be posted using Next Day Guarantee delivery service by Royal Mail or FedEx Express 1-3 working days.

We will contact you when your order is on its way, with tracking information.

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Standard delivery time & cost - International:

 

Delivery time varies depending on customs processing time in different country. We always use reputable delivery handler to keep any delay to the minimal.

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Standard Delivery to US and Europe normally takes 7-10 days, and it would take up to 15 days to other regions. ​

Express delivery can be as fast as 3-5 working days, depending on country.

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If you have any deadline or specific request, please email us with your order number and all the details. We will do our best to help. 

You can also add any specific instruction in the "Extra Comment" box when placing the order. 

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Standard and Express International delivery is available at an extra charge, please choose that option at check-out. 

Please be aware that international customs duties and sales taxes are NOT included and will be payable by you when the items reaches the destination country.

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